Why does your niche business need a specialist transport courier?
When choosing a third party to deliver to your customers, don’t feel like you are handing your business over to fate. Entrusting an outsider with your precious goods also means they temporarily have a grip on your reputation. And by default, your livelihood.
We know that you are working hard keeping your regular customers happy with your high-end, niche product. However, you cannot risk tarnishing all you have built by hiring delivery drivers who know nothing about your business.
A great specialist transport courier will take the time to get to know your business and your customers’ demands.
Ideally you need someone who:
- Will become a knowledgeable supplement to your business
- Is able to support you and respond flexibly to your specific and ever-changing needs
- Provides the impeccable customer service you are known for
Here are five ways a specialist transport courier can lighten your load:
1. They get to know you.
During your first contact with a new delivery company, you will need to discuss your requirements at length. As a result, your transport courier should end up understanding every minute detail of your operation, crafting a delivery service truly bespoke to you.
Bonuses of this are:
- You build a solid relationship between you and your courier.
- No need to repeat yourself and restate your needs every time you have a new job.
- Smooth running of your operations, freeing up valuable time for you and your staff.
2. Instant information on your deliveries
Whenever your customer has a query about their delivery you want to provide them with the information they need as soon as you can. Crucially, your customers are the life blood of your business and you cannot afford to keep them waiting around to potentially develop a negative impression of your service.
A good transport courier should always be able to answer your questions within minutes.
What is the customer query help line like with your transport courier?
That is to say, you don’t ever want to waste valuable time making multiple phone calls about your deliveries.
3. No red tape
You may have had the sinking feeling before when you have wanted to change something about your order only to be told:
‘I am sorry but the driver has left the depot. There is nothing we can do about it now’.
Firstly, if your courier is not highly responsive to any last-minute requests and changes you have, this makes extra and costly work for you, not to mention the panic!
Secondly, life is never straight forward so any drivers you employ should be on the road to serve you for as long as your goods are in their hands.
Thirdly, and most importantly, the service your specialist transport courier provides to your customers directly reflects on you the business.
4. They learn about your product
If you run a niche business this means you are much more susceptible to needing specialist requirements for each individual delivery. Your transport courier will expect to take all of the detailed information into account for each one; whether this is how to interact with your customers at the point of delivery, or the kind of specialist handling that you need to ensure the integrity of your products.
A delivery company + understanding everything you need = exponential effect on your customer’s satisfaction = high customer loyalty.
5. Bespoke to you
You need a bespoke delivery service to maintain the integrity of your customer care and product quality. Multi-drop companies cannot guarantee this.
You want your goods only to be delivered by one driver.
If your goods are being delivered alongside multiple others this could mean potential damage to your products. Subsequently, less time will be spent on your customers and any other issues that may arise.
There is much less room for error, and much less worry for you when you can secure a bespoke and personal delivery service.
Overall it can be tough when choosing a transport courier for your precious goods. A customer experience can be tarnished right at the last minute by drivers who do not have your needs as a business as their top priority.
If all these points resonate with you and you are looking for a transport courier who can fulfil these needs, get in touch right away to discuss your requirements at length.
We have a team who are always willing to chat and get to know you. Our experienced drivers love tackling new transport projects.